Thank you for shopping at www.Voltzo.co.uk (the “Website”). This Refund Policy explains the terms and conditions for requesting a refund for your purchase of fishing equipment from Voltzo Power Tools Limited (“we,” “us,” or “our”). By making a purchase on the Website, you agree to the terms outlined in this policy.
Eligibility for Refund
1.1. We strive to provide high-quality fishing equipment and ensure your satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund subject to the conditions outlined in this policy.
1.2. To be eligible for a refund, you must meet the following criteria:
a) The item(s) must be in new and unused condition, with all original packaging and tags intact.
b) The request for a refund must be made within 30 days of receiving the product(s).
c) Proof of purchase, such as an order confirmation or receipt, must be provided.
Refund Process
2.1. To request a refund, please follow these steps:
a) Contact our customer support team via our email: support@voltzo.co.uk to initiate the refund process.
b) Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the refund request.
c) Our customer support team will guide you through the return process, including any specific instructions or shipping labels required.
d) Once we receive the returned item(s) and confirm they meet the eligibility criteria, we will initiate the refund process.
e) The refund will be issued to the original payment method used for the purchase.
Refund Timeframe
3.1. The refund processing time may vary and is subject to the policies of the relevant financial institution or payment provider. Refunds can take up to 7 to 21 business days to reflect in your account, depending on your bank’s processing time.
3.2. We will make reasonable efforts to process refunds promptly and keep you informed of the status throughout the process.
Non-Refundable Items
4.1. Certain items are not eligible for a refund, including:
a) Items that have been used, damaged, or altered after delivery.
b) Gift cards or promotional vouchers.
Return Shipping Costs
5.1. If the refund request is due to a defect or error on our part, we will provide a prepaid shipping label for the return. In such cases, you will not be responsible for any return shipping costs.
5.2. If the refund request is not due to a defect or error on our part, you will be responsible for the return shipping costs.
Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.
6.2. We may request supporting documentation, such as photographs or detailed descriptions, to assess the damage or defect.
Updates to the Refund Policy
7.1. We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective upon posting on the Website. We encourage you to review this policy periodically for the latest information.
If you have any further questions or require clarification regarding our Refund Policy, please contact us using the provided contact information on the Website.
Voltzo Power Tools Limited
Mailing Address: Office 245 182-184 High Street North East Ham London E6 2JA.
