Effective Date: 06.06.24 Thank you for shopping at www.voltzo.co.uk (the “Website”). This Return Policy outlines the terms and conditions for returning fishing equipment purchased from Voltzo Power Tools Limited (“we,” “us,” or “our”). By making a purchase on the Website, you agree to the terms outlined in this policy. Return Eligibility 1.1. We understand that circumstances may arise where you need to return an item. To be eligible for a return, the following conditions must be met: a) The item(s) must be in new and unused condition, with all original packaging and tags intact. b) The request for a return must be made within 30 days from the date of purchase. c) Proof of purchase, such as an order confirmation or receipt, must be provided. Return Process 2.1. To initiate a return, please follow these steps: a) Contact our customer support team via our email: support@voltzo.co.uk to initiate the refund process. b) Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return. c) Our customer support team will guide you through the return process, including any specific instructions or shipping labels required. d) Pack the item(s) securely in the original packaging or a suitable alternative. e) Ship the item(s) to the address provided by our customer support team. f) We recommend using a trackable shipping method to ensure the safe return of the item(s). g) Once we receive the returned item(s) and confirm they meet the eligibility criteria, we will process the return. Return Shipping Costs 3.1. If the return is due to a defect or error on our part, we will provide a prepaid shipping label for the return. In such cases, you will not be responsible for any return shipping costs. 3.2. If the return is not due to a defect or error on our part, you will be responsible for the return shipping costs. Refunds 4.1. Upon receiving and inspecting the returned item(s), we will process the refund to the original payment method used for the purchase. 4.2. The refund amount will be the purchase price of the returned item(s), excluding any shipping fees or discounts applied. 4.3. The refund processing time may vary and is subject to the policies of the relevant financial institution or payment provider. Refunds typically take 7 to 21 business days to reflect in your account. Non-Returnable Items 5.1. Certain items are not eligible for return, including: a) Items that have been used, damaged, or altered after delivery. b) Gift cards or promotional vouchers. Damaged or Defective Items 6.1. If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly by offering a replacement, repair, or refund, depending on the circumstances. 6.2. We may request supporting documentation, such as photographs or detailed descriptions, to assess the damage or defect. Updates to the Return Policy 7.1. We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective upon posting on the Website. We encourage you to review this policy periodically for the latest information. If you have any further questions or require clarification regarding our Return Policy, please contact us using the provided contact information on the Website. Voltzo Power Tools Limited Mailing Address: Office 245 182-184 High Street North East Ham London E6 2JA. Email: info@voltzo.co.uk Phone: +44 7742415801 Last Updated: 06.06.24
